Privacy Policy

Sustainable Health Innovations Ltd Privacy Policy

Introduction
Welcome to Sustainable Health. This Privacy Policy governs your use of our website and services, reflecting our commitment to protecting your personal data. By accessing our Services, you acknowledge your understanding and agreement to the terms of this Privacy Policy and our Terms & Conditions. Sustainable Health reserves the right to update this policy; changes will be effective immediately upon posting. We encourage regular review of our policy to stay informed.

1. Purpose and Usage of Data
   Our Services are designed to promote wellness. The data we collect, including personal, demographic, and health-related information, is primarily used to tailor and enhance the services offered to you. Data collection spans from direct user inputs, usage analytics, to information from third-party sources. This comprehensive data approach enables us to provide personalized, efficient, and effective services.
   Disclaimer: The information and guidance provided by our Services are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition or health concerns.
2. Data Collection and Management
   We collect various data types:

• Personal Identification Data: Your name, contact details, and other identifiers.
• Health Data: Specific to our wellness services, collected with explicit consent.
• Usage Data: Interaction with our website and services, utilized for service improvement.
• Financial Data: For transaction processing and compliance.

Data is managed with the utmost care, adhering to legal standards and best practices in data security and privacy.

3. Data Sharing and Disclosure
   Data sharing is limited and purpose-driven:

• Service Providers: For operational purposes, under strict confidentiality agreements.
• Legal Obligations: When required by law or in response to legal processes.
• Business Transfers: In cases of mergers or acquisitions, ensuring data protection continuity.
• AI Interaction: When interacting with the AI wellness & Longevity coach, your data may be passed onto the OpenAI servers and temporarily stored for 30 days. This data is securely stored and not accessible, and will be deleted after 30 days.

4. Data Security and Integrity
   At Sustainable Health, data security and integrity are of paramount importance. We implement a multifaceted approach to safeguard your personal data against unauthorized access, disclosure, alteration, and destruction.

• Encryption Technologies: We use advanced encryption methods to protect data during transmission and storage. This includes SSL/TLS protocols for data in transit and secure encryption standards for data at rest.
• Access Control: Access to personal data is strictly controlled and limited to authorized personnel only. We enforce stringent authentication and authorization procedures to ensure only those who need to access your data for legitimate business purposes can do so.
• Regular Security Audits: Our systems undergo regular security audits conducted by internal teams and external cybersecurity experts. These audits help us identify and rectify potential vulnerabilities, ensuring continuous strengthening of our security posture.
• Data Integrity Measures: We employ various technologies and practices to maintain the accuracy and integrity of your data. This includes regular data validation checks and procedures to prevent data corruption or loss.
• Employee Training: Our staff receive ongoing training in data protection and privacy, ensuring they understand the importance of safeguarding personal data and are aware of the latest security practices and compliance requirements.

5. Cookies and Tracking Technologies
   Our use of cookies and tracking technologies is integral to providing an enriched user experience and delivering personalized services.

• Types of Cookies Used: We utilize various types of cookies, including session cookies for maintaining user sessions, persistent cookies for remembering user preferences, and third-party cookies for providing enhanced features like analytics and advertising.
• User Consent and Preferences: We operate on a consent-based approach, where users are informed about cookie usage and given the choice to accept or reject non-essential cookies. Users can adjust their preferences at any time through our cookie management tool.
• Purpose of Tracking Technologies: Tracking technologies like web beacons and pixel tags are used to understand user interactions with our services. This data helps us optimize website functionality, measure the effectiveness of marketing campaigns, and provide content tailored to user interests.
• Data Collection through Cookies: Information collected via cookies includes website navigation paths, user engagement metrics, and preferences. This data is used to enhance user experience, improve website design, and offer personalized content and advertisements.

6. Policy Modifications
   We are committed to adapting our Privacy Policy to reflect changes in our services, legal requirements, and user feedback.

• Notification of Changes: Any significant changes to our Privacy Policy will be communicated through our website, email notifications, or other appropriate channels. This ensures that users are always aware of how their data is being used and protected.
• Review and Feedback: We encourage users to review the updated policy and provide feedback. User feedback is an essential part of our policy development process, ensuring that our practices align with user expectations and privacy norms.
• Effective Date of Changes: The effective date of each revision will be clearly stated in the updated policy. This transparency helps users understand when changes have been made and how they might affect their data privacy rights.

7. Contact and Complaints
   We value open communication with our users and are dedicated to addressing any privacy concerns or questions.

• Dedicated Contact Channels: Users can contact us for privacy-related inquiries through dedicated email addresses, contact forms, or customer support hotlines provided on our website.
• Complaint Resolution: We take user complaints seriously and aim to resolve them promptly and effectively. Our process includes acknowledging receipt of complaints, investigating the issues raised, and providing a response with resolutions or next steps.
• User Feedback and Suggestions: We welcome user feedback and suggestions regarding our privacy practices. This input is invaluable in helping us improve our policies and practices.
• Regulatory Compliance: We adhere to the relevant data protection authorities’ guidelines and regulations in handling privacy matters. Users have the right to escalate their concerns to these authorities if they feel their privacy has not been adequately protected.

8. Indemnification by User
   Sustainable Health prioritizes user accountability in the context of service use.

• User Responsibility: Users agree to indemnify and hold Sustainable Health and its affiliates, partners, and employees harmless from any claims, liabilities, losses, or expenses arising from their use of our services. This includes, but is not limited to, user actions, content posted, and any violation of these terms and conditions.
• Scope of Indemnification: The indemnification covers various scenarios including legal claims made by third parties, infringement of intellectual property, violation of privacy rights, and any unauthorized use of the platform.
• Legal Defense: Sustainable Health reserves the right to assume the exclusive defense and control of any matter subject to indemnification by the user. However, this does not absolve users of their indemnity obligations. Users are expected to cooperate fully in the defense of any claim.
• Financial Responsibility: Users are responsible for any reasonable legal fees, court costs, and investigation expenses that arise from their failure to comply with the terms of use or from unlawful activities conducted on the platform.

9. Third-Party Services
   We acknowledge the interconnectivity of online services and provide guidance on interactions with third-party entities.

• Third-Party Links: Our platform may contain links to third-party websites. These are provided for user convenience and do not imply endorsement or approval by Sustainable Health.
• Disclaimer for External Content: Sustainable Health does not control or take responsibility for third-party content or services. Users are advised to exercise caution and abide by the terms and privacy policies of these external sites.
• User Discretion: Accessing third-party services is at the user’s own risk. Sustainable Health is not liable for any loss or damage incurred from the use of external sites or services.

10. Children’s Privacy
    Our services are not intended for children under a certain age, and we do not knowingly collect data from such users. Parental guidance is encouraged.
11. International Data Transfers

• Cross-Border Data Transfer: In our global operations, data may be transferred across international borders. This transfer is conducted in strict adherence to international data protection standards.
• Data Protection Safeguards: We employ robust mechanisms like encryption and contractual clauses to ensure the security and confidentiality of data during international transfers.
• Compliance with Laws: All data transfers comply with relevant international laws and regulations, including GDPR for users in the European Union.
• User Consent: Where applicable, explicit user consent is obtained before any international data transfer, particularly when transferring data to countries with differing data protection laws.

12. Data Retention

• Retention Period: Data is retained only for as long as it serves the purposes outlined in our privacy policy or as required by applicable laws. This includes retaining data for fulfilling service obligations, legal compliance, or resolving disputes.
• Secure Deletion: Upon the expiration of the retention period, data is securely deleted or anonymized. This process ensures that data is irrecoverable and protects user privacy.
• Review and Update of Retention Policies: We regularly review our data retention policies to align with legal obligations and industry best practices.
• User Access and Deletion Requests: Users have the right to request access to their data and can also request its deletion subject to certain conditions under applicable law.

13. Contact Information
    For any privacy-related inquiries, users can contact us through the designated channels provided on our website, or contact us directly at info@mylifex.ai

This Privacy Policy represents Sustainable Health’s commitment to your data privacy and security, ensuring transparency, accountability, and user empowerment in all our data practices.

14. Consent for Media Recording and Publication
    Sustainable Health Innovations Ltd recognizes the importance of community engagement and often conducts events, workshops, and gatherings that may be recorded or photographed. By participating in these events, you consent to be filmed, photographed, and/or recorded by Sustainable Health Innovations Ltd and its authorized agents.

• Use of Media: Media captured may be used in publications, media releases, promotional materials, and other media-related outputs by Sustainable Health Innovations Ltd or its partners. This includes, but is not limited to, use on websites, in social media posts, in digital and print advertisements, and in informational materials distributed to the public.
• Ownership and Rights: All recordings, photographs, and digital media produced during these events are the property of Sustainable Health Innovations Ltd. Participants waive any rights to royalties or other compensation arising from or related to the use of these media.
• Privacy and Respect: We commit to using these media respectfully and in alignment with our mission to promote wellness. We ensure that the use of such media does not infringe on the privacy and dignity of the individuals featured.
• Opt-Out Option: If you do not wish to be recorded or photographed, please inform a staff member at the event. We endeavor to respect your privacy and provide options to avoid being filmed or photographed where reasonably possible.
• Contact for Concerns: For any questions or concerns regarding our use of media, please contact our Privacy Officer at info@mylifex.ai. We are committed to addressing your inquiries promptly and effectively.

15. Partner Coach Access and Data Confidentiality
    At Sustainable Health Innovations Ltd, we collaborate with partner organizations to offer personalized health coaching as part of our commitment to your wellness journey. To facilitate effective coaching, users consent to grant coaches from our partner organizations access to their personal dashboards.

• Partner Coach Access Authorization: By opting into our partnered coaching services, you authorize coaches assigned by our partner organizations to view, analyze, and modify information on your dashboard. This access enables coaches to tailor suggestions and interventions specifically for your health needs, enhancing the personalized support provided.
• Confidentiality Agreement: All coaches from our partner organizations are bound by strict confidentiality agreements that mandate the protection of user privacy and security. It is the responsibility of each coach to ensure that no user data is disclosed to any third parties without explicit user consent.
• Limits of Access: Access granted to partner coaches is strictly limited to the professional tasks necessary to provide health-related services and support to users. These coaches are prohibited from using user data for any unrelated purposes, such as research, marketing, or personal gain.
• User Controls and Privacy: Users retain the right to revoke coach access at any time by or contacting our support team. Revoking consent will prevent any further access to or modification of the user’s account and dashboard by the coach.
• Reporting Misuse: Should you suspect any misuse of your data by a coach, please immediately contact us at info@mylifex.ai. We are committed to promptly investigating and addressing any issues related to data misuse or breaches of confidentiality.